Denza After - Sales Mobile Service

Job description

About the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements. Key Responsibilities: 1. On-Site Technical Service Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service. 2. Remote Technical Support Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently. 3. Cross-Functional Issue Escalation Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions. 4. Big Data & Advanced Diagnostics Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time. 5. Quality Feedback & Improvement Collect and analyze...