Scheduler, Hutch Clinic

Job description

Job Summary: The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements. Essential Duties & Responsibilities: Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care. Schedules appointments per protocol. Takes messages from patients as appropriate. Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate. Works on work queues. Receives, responds and assists with queries from patients and visitors. Verifies patient insurance eligibility. Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership. Collects consents for common medical record, assignment of benefits and distributes privacy notice. Uses AIDET according to organizational training standards and expectations. Attend...