Manager, Retail Virtual Advice Delivery - Scarborough, ON

Job description

Requisition ID: 251956: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.: The Manager, Virtual Advice will lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Is This The Right Role For You: - Lead and develop a virtual sales team to build long-term customer relationships and coach Virtual Advisors to identify customer-centric solutions in a remote advice model. - Assess team sales and performance results and enhance team performance. - Contributing to the achievement of the highest rating in NPS among customers of all the major banks in Canada; - Identify opportunities to drive sales results for the virtual advice teams - Manage and minimize risk by implementing the Bank’s policies and procedures, considering risk appetite and culture in daily activities. - Create an efficient and effective team environment that aligns with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring compliance with operational, regulatory, and risk management standards. - Create a high-performance team environment by foster...