Banking Services Operations Associate V - Mortgage Payments & Maintenance

Job description

Overview: Completes highly skilled processing and research duties related to mortgage payments, payoffs and special loans. Serves as a subject matter expert for the department and business partners. Primary Responsibilities: - Complete high complexity data entry, research, analysis and Interpretation related to mortgage payments, payoffs and special product maintenance. Serve as subject matter expert for the team and internal business partners. - Complete advanced document review and/or preparation related to team procedures, projects and ACH (Automated ClearingHouse) agreements. - May work with Compliance and OCA (Office of the Customer Advocate) in response to regulatory and escalated complaints and litigation. Gather data for audits. - Respond to or initiate complex requests on exception payment applications and mortgage document term research. - Complete high complexity non-standardized research on missing or misapplied payments or payoffs that may be linked to audit, compliance, regulator and risk escalations. - Complete high complexity-level analysis and reconciliations and review and research of reconciling items. - Complete highly complex, non-standardized exception process...