Strategic Account Representative

Job description

Job Overview The Strategic Account Manager is responsible for supporting the Strategic Accounts Sales Team by maintaining and optimizing value for their assigned strategic customer accounts. This role is responsible for ensuring an excellent customer experience and year-over-year growth. Key competencies of the role are robust communication skills, product knowledge, customer service expertise, account and relationship management. Responsibilities and Duties Account Management: - Responsible for supporting, sustaining and growing existing strategic customer accounts. - Develop new customer relationships and accounts, and develop a business plan to sustain year-over-year growth. - Participate in and/or lead internal and customer projects (ex. onboarding new customer). - Maximize sales within assigned customer locations and ensure sales goals are met. - Identify opportunities of customer’s future needs to drive sales. - Serve as a back-up for other Strategic Account Sales team members as needed. Customer Service: - Strive to meet all customer demands, requests, and inquiries efficiently and effectively, collaborating with other teams as necessary. - Maintain consistent and clear comm...