Patient Financial Counselor

Job description

This is on-site position Monday to Friday 8-5pm in our Fort Myers office. Key Responsibilities: - Serve as the primary point of contact for patients regarding financial obligations, insurance coverage, and payment options - Verify insurance benefits and eligibility, including commercial, Workers’ Compensation (WC), and Auto Injury claims - Provide upfront cost estimates and explain patient financial responsibility prior to services - Manage and follow up on patient balances, including collections and payment arrangements - Coordinate billing processes to ensure accurate and timely claim submission and reimbursement - Handle Workers’ Compensation and Auto Injury cases, including claim setup, authorizations, and ongoing account management - Work closely with billing team to resolve claim denials, underpayments, and discrepancies - Maintain compliance with payer guidelines, state regulations, and practice policies - Document all patient interactions and financial agreements in the practice management system - Assist with financial hardship applications and payment plan administration as needed Qualifications: - Minimum 2–3 years of experience in medical billing, collections, or financ...