Customer Service Representative

Job description

About Champion & Nash HVAC Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas. About the Role: We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. What You’ll Do: - Answer and book incoming calls promptly using established scripts - Collect accurate customer information and schedule the correct job type - Overcome objections and resolve customer concerns empathetically - Maintain KPIs, including booking rate, call time, memberships, and call volume goals - Confirm and follow up on appointments, including outbound scheduling as needed - Promote current memberships, promotions, and add-on services Benefits and Perks: Champion & Nash HVAC treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: Champion & Nash HVAC is proud to be an eq...