Director, Clinical Program & Operations Management for VBC, Network, and Provider Experience - Cigna Healthcare - Hybrid

Job description

Position Summary This role leads clinical execution for enterprise Value-Based Care (VBC), Network, and Provider Experience by translating clinical strategy into operating models, messaging, and scalable delivery that improves affordability, provider experience, and clinical outcomes. The Director reports to the enterprise Associate Chief Medical Officer for Provider Experience, Network, and VBC and partners with strategic business units, provider organizations, and enablement partners. This position owns governance and performance management, supports operating model execution, and escalates risks and dependencies through concise, executive-ready communication. Key Responsibilities: VBC, Provider Experience, and Clinical Network Operating Models End-to-End VBC and Clinical Program Delivery - Run the operating cadence (intake through sequencing) and coordinate joint planning with key partners. - Maintain standards (taxonomy, playbooks, RACI, stage gates, change control) with matrix partners. - Balance demand and capacity across program operations, clinical teams, and matrix partners; allocate resources accordingly. - Standardize governance, roles, reporting, and escalation across V...