Broker Experience Manager

Job description

About Iconic Iconic is building the modern platform for business brokers — combining technology, support, and community to help brokers run more successful, scalable practices. We’re looking for a Broker Experience Manager to serve as the primary partner to our broker community: part coach, part community builder, and part product advocate. This is not traditional account management or customer success. You will own broker relationships end-to-end, helping customers succeed on the platform while shaping product and company decisions through direct feedback. What You’ll Do: Broker Success & Relationship Management: Manage relationships with a portfolio of business brokers Run regular check-ins to understand deal pipelines, challenges, and opportunities Provide practical coaching on workflows, platform usage, and best practices Build trusted relationships and proactively identify risks or growth opportunities Collect and synthesize broker feedback through conversations and surveys Onboarding & Product Adoption: Lead onboarding for new brokers through live walkthroughs and follow-ups Train customers on platform features, deal workflows, and operational best practices Create scalable e...