Help Desk Level 1 Technician

Job description

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. Purpose: The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. Specific Duties, Activities and Responsibilities: - Level 1 Tech Support for ALL tickets that come into the Help Desk system - Contact the ticket owner within designated amount of time to communicate status - Assess urgency of each ticket to determine response priority - Take ownership of the IT Help Desk help meet internal SLA - Work with Tier 2 Support on a consistent basis i...