Night Auditor

Job description

Weekend Night Audit POSITION SUMMARY: Registers, assigns rooms to and checks out property guests in a prompt and courteous manner. Furnishes varied and routine information to guests in courteous and tactful manner. Audits all accounts to ensure they are balanced. Closes out various accounts and transfers, when necessary. Prepares the daily Night Audit Reports. PRIMARY RESPONSIBILITIES: - Receives shift instructions and drawer from room receptionist and reviews Front Desk Log. - Counts and verifies bills and coins in drawer. - Generates current house status and pre-registration report. - Checks in guests, establishes credit and assigns rooms according to standard operating procedures. - Verifies guest history information, issues guest room key, and answers guest inquires. - Answers switchboard, relaying calls and recording messages. - Checks out guests, finalize folio, collects payment and obtains guest room key. - Resolves customer complaints, recording specific complaint information. - Performs all night audit functions and prepares night audit reports. For instance, updates credit card, advance deposit and tax exempt logs. - Maintains and cleans immediate work area. - Balances dr...