Assistant Manager - Front Office

Job description

Job Description The Assistant Front Office Manager is a values-driven leader who brings Wynn’s Behaviors and Values to life on every shift—modeling professionalism, integrity, collaboration, and accountability while delivering a consistently exceptional guest experience. This role leads daily front office operations with a service-first mindset, anticipating needs, resolving concerns with grace, and safeguarding the standards of a Forbes 5-Star property through thoughtful leadership and disciplined execution. Essential Job Duties & Responsibilities: - Lead Front and Back Office operations by modeling Wynn’s service excellence, accountability, and attention to detail; ensure consistent execution and compliance with Forbes 5-Star standards - Facilitate morning briefings with clear, respectful communications, strategic updates, policy refinements, and occupancy insights while reinforcing expectations, alignment, and team collaboration - Create and manage daily schedules with fairness and operational discipline; monitor shift performance, optimize labor, and maintain payroll accuracy in Kronos with integrity and attention to detail - Strengthen a culture of excellence through engagemen...