Case Navigator, Vital Statistics / Vital Records

Job description

Job Description Division/Program Summary Description: The Bureau of Vital Statistics (BVS) registers and certifies all births, deaths, and terminations of pregnancy in New York City, reporting on more than 285,000 vital events annually. The Bureau also manages a large-scale customer service operation, including 24/7 death certification services, issuance of over 900,000 certified copies of vital records, and fulfillment of hundreds of data requests each year. Position Summary: The Community Associate will function as a Case Navigator in the BVS Registration Unit (Burial Desk) and serve as a primary point of contact for families, funeral directors, and partner agencies seeking assistance with birth and death registration, burial permits, and related vital records services. The position provides frontline navigation, guidance, and follow-up for time-sensitive and often complex birth and death registration matters, ensuring cases are processed accurately, efficiently, and in compliance with governing laws, policies, and procedures. Working in a high-volume, customer-facing environment, the Case Navigator supports individuals during sensitive and emotionally difficult circumstances, wh...