Graduate Business Analyst

Job description

Graduate Business Analyst Description -: Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners. We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization. This is a full-time position designed as a versatile analyst profile , supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis . You will be part of an international team , working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision-making across EMEA markets. Objectives & Responsibilities: You will collaborate with Operations Managers, Finance, Quality and Process teams to drive insights and improvements. Your responsibilities will include: Automation & Digitalization Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel-based solutions, scripting, and AI-driven technologies Support the development and maintenance of data pipelines and reporting automation Operational Performance Analysis: Analyz...