Customer Experience Manager

Job description

Company Description Join the Alto-Shaam Team: Virtually Tour our Facility: https://app.cloudpano.com/tours/piGHjskWR: Whether you're just beginning your career or have years of assembly experience—you've come to the right place. Working at Alto-Shaam means you’re part of a passionate team of people all working together towards one common goal. We want you on our team, because you believe in getting better every day. That kind of continuous improvement is what leads to promotions, pay raises, and company-wide innovation. Since 1955, Alto-Shaam has pioneered industry-leading foodservice equipment that anticipates and responds to industry needs. Our solutions have helped generations of foodservice professionals enhance their menus while providing a greater return on their investment. Job Description: The Customer Experience Manager leads the Customer Experience team and is accountable for delivering a seamless, accurate, and responsive customer experience across the end‑to‑end order lifecycle. This role balances customer experience strategy with operational excellence by overseeing contact center operations, ensuring order accuracy and data integrity, serving as the escalation point f...