Servicing Ops Sr Specialist

Job description

As the Servicing Ops Sr Specialist, you will work to understand and process customer requests that relate to various servicing needs during the life of the customers loan/line of credit. These requests will often be more complex in nature. Although you will work within established procedures, you will be expected to identify improvement opportunities within these processes. You will work with a moderate degree of supervision. Your goal is to process these requests timely, accurately, and completely to ensure a positive customer experience. You may need to collaborate with colleagues and other teams to achieve these objectives. Primary responsibilities include: Qualifications, Education, Certifications and/or Other Professional Credentials - Process Customer Requests: Handle servicing requests within defined parameters, expanding responsibilities as your skills and experience grow. Ensure all tasks are completed accurately and on time, with strong attention to detail. - Adhere to Standards: Follow established procedures and SOPs, as validated through quality checks by management and quality control teams. Meet productivity and quality targets consistently. - Deliver Exceptional Serv...