Client Service Representative

Job description

Client Service Representative Housepaws Mobile Veterinary Service - Morrisville, PA Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of HousePaws Mobile Veterinary Service Morrisville and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care. Essential Functions and Responsibilities: ● Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone ● Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment ● Respond with compassion and empathy in stressful and emotional situations ● Maintain a clean, stocked and orderly lobby and front office area ● Educate clients on wellness plans, food and...