Customer Relations Manager (Medicaid)

Job description

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Contact Center Skills: Customer Service Management, Medicaid Policy, Provider Relations, Service Level Agreement (SLA), Team Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: At General Dynamics Information Technology (GDIT), we deliver solutions that improve state Medicaid operations. We are seeking an experienced Customer Relations Manager (CRM) to lead and manage interactions between the Fiscal Agent operations team and external stakeholders, including Medicaid providers, program participants, and state agency representatives. As the Customer Relations Manager, you will oversee provider relations, ensure timely resolution of customer inquiries, and promote operational excellence in customer service. This role is critical to ensuring positive stakeholder experiences and compliance with state and federal service requirements. Key Responsibilities: Strategic Leadership: - Establish annual goals and objectives for the Customer Relations Department t...