Customer Service Officer

Job description

Together We Do It Right! Capital SMART is still leading the way in accident repair technology! We’re proud of our strong partnerships and continued growth, enabled by our 60+ sites and 1600+ team members across Australia and New Zealand. We maintain a strong focus on innovation and seek to positively influence the industry. About the role: As the first point of contact for our customers, you will provide up-to-date information about their repairs and instil confidence that their vehicle is in very capable hands. Additionally, this role will include (but not be limited to): - Ensuring the environment is always customer friendly - Checking in all customers as they present for their assessment - Providing a caring and professional service during all customer interactions - Managing the customer return process once repairs are completed and addressing any concerns Does this sound like you?: - Previous experience in a customer-facing, fast-paced environment - A strong desire to deliver a positive customer experience in every interaction - High attention to detail - Organised with exceptional time management skills - Ability to build rapport in person and over the phone - A team player,...