Front Desk Agent- Full Time

Job description

Description: Have a full working knowledge and expertise of each shift including night audit. - Register and assign rooms to guests. - Issue room key and escort instructions to Guest Service Agent or directly to guest. - Sort, and track incoming mail and messages. - Transmit and receive messages using all communication avenues. - Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. - Keep record of room availability and rate. - Compute bill, collect payment, and make change for guests. - Make, confirm, and cancel reservations via all communication avenues. - Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. - Make reservation, transportation, or entertainment reservations for guest. - Deposit guest valuables in hotel safe deposit box. - Ability to accurately use various office software. Requirements: - Must have hotel experience. - Must have a comprehensive knowledge of all hotel departments and functions. - Must have good mathematical and computer skills. - High school education required. Relevant training and experience and additional education preferred. -...