Website Experience Manager
Citizens · US
As the Senior Website Experience Manager , you will guide the direction of our unauthenticated experience and oversee a dynamic team responsible for its exec...
Job description
As the Senior Website Experience Manager , you will guide the direction of our unauthenticated experience and oversee a dynamic team responsible for its execution. This role is ideal for versatile professionals who can seamlessly transition between content management, UX design, development, and strategic planning. The successful candidate will play a pivotal role in ensuring our website effectively embodies our brand identity and fosters user engagement. Primary responsibilities include: Oversee and maintain our customer-facing website. Collaborate with business partners and publishing teams to ensure the website remains current and compliant. Stay updated with the latest trends and technologies in web design and development. Continuously seek ways to enhance website UX by identifying and implementing improvements based on user feedback and performance metrics. Collaborate with UX Design and Brand Design teams to create visually appealing and high-performing experiences. Work closely with development teams to provide requirements for new design and component enhancements. Partner with Website and Growth strategists to develop A/B testing plans for continuous improvement. Collabora...