Automotive Service Manager

Job description

Title: Lead Service Manager / Shop Manager Location: AAMCO Transmissions & Total Car Care – Lexington Park, MD AAMCO Lexington Park is seeking an experienced Lead Service Manager / Shop Manager to take ownership of the front counter and drive shop performance. This role is ideal for a confident, decisive service professional who is comfortable selling major repairs, making pricing decisions, and leading daily operations. This is a hands-on leadership role focused on sales execution, decision-making, and workflow control . You will not be turning wrenches, but you must be comfortable owning repair recommendations and closing high-dollar jobs. What You will Do: - Lead front counter operations and customer communication - Sell and close major repairs, including transmission rebuilds and replacements - Decide repair strategy (rebuild vs reman) in coordination with technicians - Source parts and pricing by contacting vendors and suppliers - Write and manage repair orders from estimate through payment - Communicate clearly with technicians to keep work moving - Handle customer objections and close with confidence - Oversee daily workflow and support overall shop performance - Train and s...