PBX Operator - Communications

Job description

Job Type: Full Time Shift: Nights: Hours: Wednesdays 230P-11P , Thursday 630P-3AM, Friday 630P-3AM, Saturday 1030P-7AM AND Sunday 1030P-7AM GENERAL DUTIES: The Telecommunications Operator acts as a customer advocate between Desert Regional Medical Center and all hospital customers. The Telecommunications Operator provides assistance to callers by answering and routing calls; overhead paging and beeping of physicians and hospital personnel. This includes ensuring customer satisfaction while providing clear and precise telephone support to all customer requests. Required: Preferred: - The Telecommunications Operator generates the daily hospital census posting. - The Telecommunications Operator is responsible for the announcement of all emergent codes. - Answer and direct calls in a prompt and courteous manner to ensure good customer relations. - Is responsive to concerns or requests of patients or others (doctors, employees, public). - Communicates information clearly and accurately in a courteous manner tone - Answers, places and transfers telephone calls in a courteous manner per policy - Develop positive working relationships with co-workers, patients, visitors and hospital staff....