Service Coordinator

Job description

POSITION SUMMARY: The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling, directing technicians and ensuring execution of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements, maximizing revenue, nurturing internal and external customer relations, and building a positive image. The position is best suited for individuals who enjoy performing routine tasks, can handle a high-volume of work, is self-motivated, is customer focused, has good verbal and written communication skills, strong planning and organizational skills and is solutions and results oriented. This is a full-time, 40 hours/week M-F position. Prior appointment setting/scheduling experience is preferred. RESPONSIBILITIES: - Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes. - Maintains a master schedule of all CE’s daily service activity/events on the Managers Board. - Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance - Ensure quality oriented and timely PM co...