Relief Counsellor, Crisis Call Diversion

Job description

Relief, Counsellor, Crisis Call Diversion Direct Service – (OPSEU) Relief, Contract (End date: December 31, 2027) This posting is the result of a current vacancy. London, Ontario (London Zone) - Application Deadline: May 21, 2026 - We believe when individuals in our community experience an urgent mental health or addictions crisis, they deserve a response that is person-centred and supportive, while focusing on personal dignity and wellbeing. The Crisis Call Diversion (CCD) program is a partnership with the London Police Service (LPS). Staff are positioned at the London Police Service Communications Centre to work with call takers and dispatchers to divert non-imminent risk mental health calls away from a police response and towards a more appropriate mental health response. Crisis Call Diversion staff will support individuals accessing emergency services through the London Police Services (LPS) by providing a psychosocial response in order to promote crisis resolution and empowerment for the individual. Crisis Call Diversion staff will also work collaboratively with individuals to assess and identify their needs and link them to appropriate supports in the community. Consider revi...