VIP Ambassador-Full-Time(Bettendorf)

Job description

The VIP Ambassador is responsible for coordinating hotel reservation check-ins and activities and ensuring the highest level of customer service for VIP guests. This role involves creating, assigning and processing reservations, issuing player cards and comps, and assisting with casino and property marketing operations. The VIP Ambassador is expected to develop guest loyalty and promote property events and promotions while maintaining strict confidentiality and adhering to all company policies and gaming regulations. Guest Relations (Hotel & VIP Lounge): - Welcome guests with exceptional hospitality and provide superior customer service. - Encourage guest enrollment in the player card program to drive brand loyalty. - Meet and greet guests, maintaining the highest levels of courtesy, friendliness, and professionalism. - Develop guest play levels with the goal of assigning an Executive Host. Reservations & Event Coordination: - Process incoming and outgoing hotel reservations accurately. - Maintain up-to-date records of room occupancy and guest profiles. - Issue player cards, comps, and tickets to events as required. - Assist with casino promotions and marketing events, both on and...