Real Estate Coordinator - Remote (Eastern/Central Time Zone)

Job description

About the Role The Real Estate Coordinator is a frontline role supporting customers at the beginning of their real estate journey. Working in a fast-paced, call center–style environment, this position manages a high volume of inbound and outbound calls while helping customers navigate available real estate services and referral options. This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone-based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience. Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team. While this position is Remote, the preferred candidate will reside in the Eastern or Central time zones. What You’ll Do: Serve as the first point of contact for customers entering the real estate referral process, primarily through inbound and outbound phone calls Verify customer information and clearly explain next steps, timelines, and available real estate services Conduct real estate needs asses...