Patient Care Coordinator, Specialty - Evernorth

Job description

Position Summary The Patient Care Coordinator is responsible for the timely intake and processing of all incoming cases, acting as a key liaison between patients, caregivers, medical providers, and internal teams. This role ensures accurate coordination of patient deliveries, monitors cases for proper escalation, and performs select activities related to clinical management and refill setup for specialty patients under the supervision of a licensed pharmacist. Responsibilities include completing prescription intake, creating and maintaining patient accounts, and utilizing electronic methods to send and receive information from medical professionals. Key Responsibilities: - Serve as the primary point of contact between medical providers, insured individuals, and internal teams, primarily via phone and email. - Gather and verify necessary information to facilitate case processing and patient care coordination. - Complete prescription intake and maintain accurate patient accounts and medication profiles under pharmacist supervision. - Review and monitor cases, escalating to appropriate teams based on identified triggers. - Ensure compliance with established workflows, process document...