Technical Support Advisor

Job description

Role Purpose Office Location- Edinburgh, Scotland: Level - Support Role: Department - Customer: Working Pattern - Hybrid (three days per week in office) Benefits -Benefits & Rewards: Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out. Ideagen Reactec based in Edinburgh is looking for a motivated and customer-focused Technical Support Advisor to join our dedicated Customer Support team. In this role, you will act as the first point of contact for users seeking assistance with our HAV, noise, dust, and cloud-based monitoring solutions. You will be responsible for providing technical guidance, supporting product use, and ensuring customers gain maximum value from the technology. This position involves delivering clear communication, solving technical problems, and helping customers build confidence with their devices and software. You’ll play a key part in maintaining high service standards and contributing to an efficient, supportive, and knowledgeable customer experience. Responsibilities: - Acting as the primary customer contact and managing support requests through triage, prioritisation, and timely resolut...