Help Desk Specialist
Hillsborough County Sheriff's Office · US
Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism.
Job description
Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family! Compensation Range: $20.77-$31.15 Starting Salary Range: 20.77-25.96 Job Description Summary: Act as the first point of contact in an entry level support position. Provide technical assistance and support for incoming inquires and issues related to computer systems, software, and/or hardware. Respond and perform troubleshooting through diagnostic techniques and pertinent questions via phone, email, walk-ins, remote sessions, and/or the IT support management application. Job Description: Duties & Responsibilities: Duties may vary based on assignment. Assist with user inquiries via multiple methods such as phone, email, walk-ins, remote sessions, and/or the IT support management application. Provide quick, accurate, and useful technical assistance for a range of computer systems, software, and hardware components. Perform troubleshooting, research, and problem resolution through diagnostic techniques to answer and/or resolve queries on basic technical issues, and offer advice to solve t...