Major Incident and Change Coordinator

Job description

Whether you come from a background in IT operations, incident management, customer support, or a related field, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here! About The Role: As a Major Incident and Change Coordinator, you’ll play a key role in keeping our systems running smoothly and our teams supported. You’ll help manage major incidents from start to finish, coordinate change processes, and ensure everything is documented, communicated, and continuously improved. It’s a fast-moving, collaborative role where your work directly supports business stability and enhances the day-to-day experience of your co-workers. Here’s a snapshot of what you’d be doing: Leading major incident response efforts, including coordinating response calls and driving resolution from start to finish. Quickly identifying and responding to issues that impact critical business functions, helping minimize disruption. Partnering with technology teams to understand root causes and support long-term solutions. M...