Sr. Customer Relations Supervisor

Job description

Job DetailsJob Location: iMemories - Scottsdale, AZ 85258Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneAbout iMemories iMemories, owned by Ancestry, is a category leader in digitizing and preserving personal family memories. By combining innovative technology with a seamless online experience, iMemories makes it simple, convenient, and secure for consumers to convert legacy media such as tapes and film reels into digital formats that can be easily stored, accessed, and shared across devices. As part of the Ancestry family, iMemories is expanding its impact by helping people preserve, connect with, and share their most meaningful life moments. Position Overview: The Sr. Customer Relations Supervisor is responsible for leading day-to-day team performance and ensuring the effective execution of Customer Relations operations. This role provides hands-on supervision, coaching, and performance management for Customer Relations Associates, with a strong focus on accountability, service quality, and continuous improvement. Acting as a working supervisor and key partner to the Customer Relations Manager, this position plays a critical role in reinforcing perfo...