Front Desk Agent Representative - PM

Job description

Description Doubletree by Hilton is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences. Where you can make an impact: - Greet and check in guests, ensuring a smooth and welcoming arrival experience. - Manage guest check-outs and handle billing inquiries. - Answer phone calls, respond to inquiries, and provide information about resort amenities and services. - Maintain accurate guest records and manage reservations through the property management system. - Address and resolve guest complaints or concerns promptly and professionally. - Assist with concierge services, including activity reservations and local recommendations. - Ensure the front desk area is clean and organized at all times. - Collaborate with housekeeping and maintenance teams to meet guest needs. - Handle cash and credit transactions accurately. - Participate in team meet...