Customer Service Specialist

Job description

Customer Service Specialist Department: Commercial (Sales & Marketing): Employment Type: Fixed Term - Full Time Location: Colwick: Description: We’re looking for a Customer Service Specialist to join our team on a 12-month maternity cover basis, based at our Colwick site. In this role, you’ll play a key part in delivering excellent customer service and enhancing the overall customer experience at Enva. You’ll act as a central point of contact for customers and suppliers, managing enquiries, resolving issues, and supporting Key Account Managers through a “one team” approach. This is a fast-paced, varied role where strong communication, organisation, and problem-solving skills are essential. Key Responsibilities: - Provide a professional and timely response to all customer enquiries via phone, email, and CRM systems. - Resolve customer queries and complaints efficiently, ensuring a high standard of service and follow-up. - Liaise with suppliers to coordinate services and ensure all Duty of Care documentation is accurate and in place. - Support Key Account Managers with the day-to-day management of customer accounts. - Maintain accurate records of customer interactions and cases using...