Account Services Coordinator

Job description

General Summary The Account Services Coordinator is responsible for supporting the coordination of specified accounts with major department stores. This position supports the Wholesale business. The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site . Key Responsibilities: - Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system - Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments - Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments - Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries - Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders - Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff - Able to man...