Servicing and Onboarding Director - Commercial Card

Job description

Description Job Description Summary: The Treasury Management Service & Onboarding (S&O) Commercial Card Manager is responsible for leading a high-performing, client-facing team that delivers the full lifecycle of commercial card services, including implementation, onboarding, client training, servicing support, and operational maintenance. The role provides strategic oversight of all Commercial Card delivery processes, ensuring excellent client experiences, adherence to business and risk controls, scalability of operating practices, and alignment with enterprise priorities. The Commercial Card Manager partners closely with Sales, Product, and Risk to ensure pipeline visibility, capacity forecasting, execution readiness, and strong controls. This role is accountable for customer experience outcomes, training quality, operational SLAs, and overall team performance. The manager drives continuous improvement initiatives, facilitates cross-functional collaboration, and ensures the commercial card platform is effectively supported and optimized. Duties and Responsibilities: - Lead, coach, and develop a team of Commercial Card Service Specialists, establishing clear expectations for owner...