Rooms - Guest Service Agent - Summer 2026

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. A Guest Service Agent (GSA) also known as a Front Desk Agent is the face of a hotel. They are responsible for creating a positive first and last impression for guests while handling front desk operations efficiently. Job Requirements: - High School Diploma, G.E.D. or equivalent - Must be eligible to work in Canada - can provide SIN documentation - Experience in customer service. - Strong working knowledge of hospitality industry principles, methods, practices, and techniques - Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. - Exceptional conflict resolution, and objection handling skills - Able to respo...