Customer Care Representative

Job description

About Us: P3 Delivery is an award-winning management consulting firm dedicated to providing exceptional products/services to our customers. We value integrity, teamwork, and a commitment to excellence. We are seeking a dedicated and passionate Customer Care Representative to join our dynamic team at P3 Delivery. You will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our products and services. If you have excellent communication skills, a friendly demeanor, and a commitment to customer satisfaction, we want to hear from you! Key Responsibilities: Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution. Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems;...