Functional Process Owner EMR2EDC Global Clinical Solutions Technologies

Job description

Key responsibilities: - Own the full lifecycle (design, development, implementation, maintenance and continuous improvement) of assigned Development Operations system processes. - Develop and maintain high‑quality guidelines, user manuals, training materials, templates and toolkit documents . - Provide expert advice, training and end‑user support on system processes and supporting documentation. - Define, track and monitor KPIs for the allocated processes, using data to identify improvements and support cross‑functional optimization. - Deliver Corrective and Preventive Actions (CAPA) to time and quality, acting on trends identified through Quality & Risk Management. - Escalate risks and issues as required and support risk mitigation strategies. - Ensure customer requirements are understood, critically evaluated, prioritized and addressed, providing clear rationale where needs cannot be met. - Engage and influence internal and external stakeholders to drive process strategy, development and continuous improvement. - Liaise with Process Owners, BPMO, Governance representatives and System Owners to ensure alignment with SOPs, higher‑level processes and system procedures . - Provide in...