Customer Relations Business Analyst II

Job description

- Work with business owners on reporting requirements specified by government entities and plan sponsors ensure Customer Relations is compliant with the requirements. - Define and communicate system changes needed to comply with the specified requirements. - Construct documentation analysis, present materials and recommendations to management/executives, and execute solutions as directed by management. - Define and communicate workflow changes to report generation and or Customer Relations staff workflows to meet specified requirements. - Independently serve as Customer Relations subject matter expert on major corporate initiatives, projects, process improvement or any other major activity as assigned by management by independently conducting data analysis related to critical projects and operational activities to encompass the following activities: - Review business processes and recommend solutions that reduce cost, improve efficiency and improve the HMSA consumer experience for members and providers. - Analyze trending information in order to identify root causes and develop recommendations for resolution, prevention and process improvement. - Mentor and train Customer Relations...