CRM SOLUTIONS ENGINEER (FREELANCE / REMOTE)

Job description

A Freelance CRM Solutions Engineer is needed to join The Legal Director, a scaling B2B legal services firm entering a critical stage of operational maturity. Working directly with the leadership team, this is a high impact project role focused on reviewing, redesigning and rebuilding the systems that underpin the commercial engine. . This is not a standard CRM admin brief. It sits at the intersection of systems architecture, product thinking, operational design and hands on technical delivery. You will assess the current environment, untangle technical debt, and design a future state that is commercially practical, scalable and aligned to how the business actually works. . The Legal Director provides fractional legal support to SMEs through a flexible model that combines a core team with a large network of freelance lawyers. As the business grows, the need for clarity across pipeline tracking, workflow management, reporting and integrations has become critical. . Joining as the Freelance CRM Solutions Engineer, you will conduct a full audit of the current CRM and systems landscape. This includes reviewing customisations, workflows, integrations and underlying logic, identifying ine...