Student Account Specialist

Job description

POSITION PURPOSE: The Student Account Specialist reports to and assists the Bursar and Student Accounts Auditor. The Student Account Specialist serves as a primary point of contact for students to facilitate student financial success. This position provides front-line student customer service while supporting the accuracy, compliance, and day-to-day operations of student accounts. In alignment with Navarro College’s mission and core values, the Student Account Specialist promotes student success by helping students understand their financial obligations, resolving account issues, and ensuring accurate and timely processing of student account transactions in accordance with College policy and applicable regulations. GENERAL DUTIES AND RESPONSIBILITIES: - Advise students with financial decisions regarding their student accounts, including payment plans and options, financial aid, and collection avoidance. - Serve as a primary contact for students, parents, and sponsors regarding student account balances, billing, payments, refunds, installment plans, and account holds. - Explain tuition and fee assessments, payment options, deadlines, and College policies in a clear, professional, an...