Commercial Retention Manager
Flatpay · Amsterdam, North Holland, THE NETHERLANDS
Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active ac...
Job description
About the job Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands. Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards. Employment type: Full-time Location: Amsterdam - onsite 5 days per week What you'll do: Responsibilities: Lead the team commercially: - Set daily priorities for the team based on commercial value — high-TPV at-risk customers come first - Run weekly pipeline reviews across all at-risk cases and hold the team to clear outcomes - Hire and develop agents who operate with a sales mindset, not a service one Manage and develop Team Leads: - Manage, onboard, and develop Team Leads who can run the floor, coach agents, and own their segment of the portfolio - Set clear performance expectations for Team Leads and hold them accountable through regular 1:1s and pipeline reviews - Develop Team Leads int...