Service Receptionist

Job description

Melbourne City Hyundai is seeking a friendly, organised, and customer-focused Service Receptionist to join our aftersales team. This role is the first point of contact for customers visiting or contacting the service department, playing a key part in delivering a professional and welcoming experience. Working in a fast-paced dealership environment, you will support the service team with front-of-house responsibilities, customer communication, and administration. This opportunity is ideal for someone who enjoys working with people, brings positive energy to the workplace, and thrives in a busy environment. What you will be doing: - Greet customers and manage front-of-house service enquiries - Answer incoming calls and direct enquiries efficiently to correct departments - Act as the first point of contact for all service customers - Schedule bookings and assist with service coordination - Support Service Department and New Vehicale Sales Consultants with administrative tasks - Maintain accurate customer records and documentation - Ensure the reception area is professional and welcoming - Deliver a positive and engaging customer experience at every interaction What you need: - Previou...