IT Service Desk Agents

Job description

Job Description & Summary The Opportunity: As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization. You’ll assist colleagues via phone, chat, email, and our ticketing system, ensuring their technical issues are resolved efficiently and with empathy. You’ll join a diverse, collaborative team passionate about solving IT challenges and delivering excellent service. What you will be doing: - Provide IT support to all colleagues, acting as the single point of contact for technical assistance via phone, chat, email, and ticketing system. - Troubleshoot and resolve desktop hardware and software issues. - Carry out standardized IT tasks and processes. - Educate users about available support channels and IT tools. - Collaborate with team members to find effective solutions for the organization. - Participate in a flexible shift schedule with the ServiceDesk open from 08:00 AM to 18:00 PM. - Be available one week per month for on-call service. What we need from you: - Bachelor’s degree or equivalent professional experience. - Strong communication skills, both verbal and written, with the ability to work effectively in a team and with stakehol...