Customer Cares Representative

Job description

Dealership: L0105 Lithia Home Office Lithia & Driveway | Customer Cares Representative Help Us Elevate Every Customer Experience! Location: Medford, OR (On-site): Compensation Range: $19.25-28.85/hr with a target of $20-23/hr starting pay Why Join Our Team?: At the heart of our business is a simple belief: every customer deserves to feel heard, supported, and valued. As a Customer Cares Representative, you’ll play a key role in making that happen by serving as the bridge between customers and dealerships while also providing administrative support in partnership with legal counsel and internal teams. This is a highly visible, detail-driven role where your communication, follow-through, and critical thinking directly impact customer satisfaction and continuous improvement across the organization. You’ll gain exposure to cross-functional teams and contribute to meaningful work that improves both the customer and dealership experience. What You’ll Do: Serve as the key liaison between customers and dealership teams to resolve concerns efficiently and professionally Follow up with customers within 48 hours to ensure clear communication, progress updates, and resolution pathways Track, t...