Manager, SBN Workplace Operations

Job description

Requisition ID: 255187 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: The Manager is responsible for supporting the overall success of the Operations Model by working collaboratively and managing a team of Operations Leads, Guest Support, Ground Reception and Coordinators at Scotiabank North. The Manager works with the Senior Manager, Workplace Operations to ensure design, delivery and continuous improvement of the service experience as defined by the operating model Is this role right for you? In this role you will: Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Manages the Operations Team and focuses on operational excellence and service standards. - Leads and drives a client focused culture throughout the team of Operational Leads to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Manages and ensures the support provided to the Business Partners and Executives is aligned to the Operational Model and the needs of the partners being serviced. - Manages and resolves requests, concerns, issues, and complaints...