Spa Receptionist

Job description

YOUR MISSION (The Job Description) The Spa Receptionist will play an important role for day-to-day and ownership of the Spa Desk. They are responsible for guiding guests through treatment menu, accurately booking spa reservations, and assisting guests with retail purchases. The Spa Receptionist will be responsible for the implementation and monitoring of department objectives, standards and guidelines and other administrative processes. The Spa Attendant will be responsible for providing an elevated level of guest service, though timely, engaging and attentive service. They proactively greet, interact and assist team members, fostering a positive harmonious work environment Qualifications THE NITTY-GRITTY (The Essential Job Duties) WHAT IT TAKES (The Qualities We Look For) - Assist guests in the usual manner, whether on the phone or in person - Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines - Assist in training of policies and procedures of all new attendants/receptionists - Assist in monthly inventory of retail supplies to track cost of sales and ensures company assets are accurately accou...