Deskside Support Technician in Reston, VA

Job description

Description Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support. Qualifications: - 4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles - Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting - Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support - Ability to work on-site in Reston, VA five days per week - Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment - Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals Experience troubleshooting: - Wired and wireless connectivity - Microsoft 365 access, authentication, and Outlook/Teams...