Customer Support Specialist

Job description

Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027 —a distinction reserved for top employers committed to outstanding employee experiences. As a Customer (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. Tasks and Responsibilities: - Make and receive phone calls to support external and internal stakeholders - Enter information into databases, such as a call log, for effective record keeping - Prepare and send documents via DocuSign or email - Ensure the proper naming and savin...